Our general terms and conditions contain no traps or other disadvantages for you. Here, we set the framework for our offer so that everyone on the platform can dedicate themselves to exchange and learning without any problems.

Overview of the Terms and Conditions:

1. Purpose of the Learning Platform
2. Definitions
3. Registration on the Platform
4. Platform Services
5. User Obligations
6. Responsibility for Content
7. Availability of the Platform
8. Changes to Services
9. Termination Policy
10. Changes to these Terms and Conditions
11. Data Protection
12. Jurisdiction and Applicable Law
13. Right of Withdrawal

In the following, you will find the full terms and conditions:

1 – Purpose of the Learning Platform

The oose learning platform aims to promote exchange between learners, support the lifelong individual learning process, and offer learning products and learning events.

2 – Definitions

Learning Platform (Platform): This refers to the technical infrastructure and services it offers, which are accessible via clubs.oose.com. It is also known as the oose learning clubs or oose clubs.

Users: This refers to natural persons with login data access to the platform.

Learners: This refers to Users who use the platform’s offerings for their personal and professional development.

Experts: This refers to Users authorized by oose to support learners on the platform through exchanges or learning product offerings.

3 – Registration on the Platform

3.1 – The learning platform’s services can only be used with a user account belonging to an individual who is considered an adult by the laws of their country of residence. Generally, this is 18 years old. If the legal age of majority in the user’s country of residence is higher than 18, the user must meet that higher age requirement.

3.2 – oose cannot technically ensure that the person is real and, therefore, does not guarantee the person’s actual identity. In case of suspicion, oose may request proof of identity.

3.3 – When registering on the platform, the real first and last name, a valid email address, and a password must be provided. Additional information can be provided optionally. If a user’s photo is uploaded, it must clearly and distinctly show the user. The user ensures that the photo can be displayed on the platform according to applicable law.

3.4 – The user is responsible for keeping the chosen password secret. The user account must not be used by another person.

3.5 – The user assures that all provided data is true and complete at all times during use and agrees to update their information promptly if any changes occur.

3.6  – Each user has a profile showing the user’s real name. Additional fields can be displayed but are not mandatory.

3.7  – If the learning platform mediates additional services between the user and a third-party provider, such as other learning providers, separate agreements between the user and the third-party provider come into effect, which are independent of these general terms and conditions. The third-party providers’ terms and conditions and privacy policies apply to their services, and they are the contractual and contact partners for these services.

4 – Platform Services

4.1 – The learning platform offers paid services, including subscription-based services. Using a paid service always requires the user’s explicit consent. The current services and prices on the website apply https://clubs.oose.com/sysml-v2-club/#joinclub.

4.2 – The services offered on the platform do not constitute an offer but rather an invitation to submit an offer. The successful completion of registration or booking of a service constitutes an offer by the user. The contract is concluded upon acceptance of the offer by oose.

4.3 – Subscription services are billed on a recurring basis (e.g., monthly, annually) as specified at the time of subscription. By subscribing to these services, the user agrees to automatic recurring billing at the agreed-upon intervals. Users will be notified of any changes in subscription pricing at least 30 days in advance, allowing them to cancel their subscription if they do not agree with the new pricing.

4.4 – Subscriptions will automatically renew at the end of each billing period unless canceled by the user.

4.5 – Payment for the subscription is processed via the external payment service provider Stripe.

5 – User Obligations

5.1          The user agrees to comply with applicable law and the rights of third parties when using the platform.

5.2          The user must always comply with the platform’s code of conduct (see Appendix A).

6 – Responsibility for Content

oose has the right to delete contributions, deactivate, or delete accounts temporarily or permanently, especially if the code of conduct or these terms and conditions are violated.

7 – Availability of the Platform

oose cannot guarantee 100% availability of the platform. In particular, maintenance work may lead to temporary suspension of services. Planned maintenance will be announced to users in a timely manner, while oose will endeavor to minimize disruption during unplanned downtimes.

8 – Changes to Services

The services on the platform can be changed by oose unless it is unreasonable for the user.

9 – Termination Policy

9.1 – The user can terminate the subscription service at any time with one month’s notice to the end of a billing period. The termination must be in written form (e.g., via email) to oose eG. The subscription will remain active until the end of the current billing period, and no refunds will be issued for the remaining time in that period.

9.2 – oose can terminate the subscription service at any time with one month’s notice to the end of a billing period. The termination must be in written form (e.g., via email) to the user. The subscription will remain active until the end of the current billing period.

9.3 – The termination becomes effective at the end of the month when the notice period ends. After termination, the user account will be deactivated, and access to the platform’s services will be discontinued.

9.4 – All user personal data will be deleted per applicable data protection regulations unless there is a legal retention obligation.

9.5 – In severe cases, especially in the event of violations of the terms and conditions or the code of conduct, oose reserves the right to terminate the contract without notice and deactivate the user account immediately. In the case of immediate termination, the user will be informed of the reasons immediately.

9.6 – The user’s right to use the platform ends upon the termination’s effective date. The user can no longer access the content and data stored on the platform, and oose will delete all user data in accordance with applicable data protection regulations unless there is a legal retention obligation.

9.7 – Both parties reserve the right to terminate the contract for an important reason without adhering to a notice period. An important reason exists, in particular, if the continuation of the contractual relationship is unreasonable for the terminating party.

9.8          Important reasons for extraordinary termination by oose include repeated violations of the terms and conditions or the code of conduct, misuse of the platform, or damage to the platform or other users.

9.9          In the event of termination, oose will refund the user within 14 days for any services already paid for that are after the termination date. Unless otherwise explicitly agreed, the refund will be made using the original payment method.

10 – Changes to these Terms and Conditions

These terms and conditions can be changed by oose unless it is unreasonable for the user. Each user will be informed in due time about the change. If the user does not object to the change within 4 weeks, the amended terms and conditions are considered accepted by the user. In case of changes that affect the subscription pricing or fundamental terms, the user will be given a 30-day notice period to either accept the changes or terminate the subscription without any penalty.

11 – Data Protection

11.1 – Personal data is only collected if necessary to fulfill the contract or the user has consented. The platform uses acquired data to fulfill the purposes optimally, exclusively considering the user’s privacy settings.

11.2 – Further information about our handling of user data can be found in our platform’s privacy information.

12 – Jurisdiction and Applicable Law

12.1 – Amendments or additions to these terms and conditions must be in writing; this also applies to the waiver of this written form requirement.

12.2 – The applicability of the contractor’s general terms and conditions is fundamentally excluded. Individual agreements can, however, be made within the framework of the order.

12.3 – All legal relationships between the client and the contractor are governed exclusively by German law. The United Nations Convention on Contracts for the International Sale of Goods (CISG/UN Sales Law) does not apply.

12.4 – If a provision is invalid or unenforceable, this does not affect the validity of the remaining provisions. Such a provision is to be supplemented or replaced so that the new provision comes as close as possible to the intended economic purpose. The same applies to an apparent regulatory gap.

12.5 – German law applies.

12.6 – The place of jurisdiction is, as far as permissible, Hamburg.

13 – Right of Withdrawal

13.1 – Users have the right to withdraw from this contract within fourteen days without stating reasons.

13.2 – The withdrawal period is fourteen days from the day of contract conclusion. To exercise your right of withdrawal, you must inform us:

oose eG
Schomburgstraße 50
22767 Hamburg
Germany
Email: info@oose.com

via a clear statement (e.g., a letter sent by post or email) about your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory.

13.3 – To meet the withdrawal deadline, it is sufficient for you to send the communication regarding the exercise of the right of withdrawal before the withdrawal period expires.

13.4 – However, the right of revocation expires prematurely if oose eG has started to execute the contract. The user has commenced performance as soon as services such as the use of online courses or participation in events by the user have taken place.

13.5 – If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (if applicable), without delay and at the latest within fourteen days from the day we received the communication about your withdrawal from this contract. We will use the same means of payment for this reimbursement as you used for the initial transaction unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

13.6 – We may withhold reimbursement until we receive proof that you have ceased using our services or until we receive proof that you have ceased using our services, whichever is earlier.

13.7 – If you requested that the services begin during the withdrawal period, you must pay us an appropriate amount corresponding to the proportion of the services already provided by the time you notify us of the exercise of the right of withdrawal concerning this contract compared to the total scope of the services provided for in the contract.

13.8 – Download Sample Withdrawal Form here. If you wish to withdraw from the contract, please complete this form and send it back.

Appendix A: Code of Conduct

 for the oose Learning Platform

Our Commitment

As members, participants, and responsible parties of the learning platform, we commit to a harassment-free experience for everyone regardless of age, body size, disability, ethnicity, gender identity and expression, level of experience, education, social status, nationality, personal appearance, race, religion, or gender identity and sexual orientation.

We commit to acting and interacting in a way that contributes to an open, welcoming, diverse, inclusive, and healthy learning platform.

Our Standards

Examples of behavior that contribute to a positive environment for our learning platform include:

• Showing empathy and kindness towards other people.
• Respecting different opinions, viewpoints, and experiences.
• Giving and gracefully accepting constructive feedback.
• Taking responsibility, apologizing to those affected by our mistakes, and learning from the experience.
• Focusing on what is best not just for us as individuals but for the overall community.

Examples of unacceptable behavior include:

• The use of sexualized language or imagery and unwelcome sexual attention or advances.
• Trolling, insulting or derogatory comments, and personal or political attacks.
• Public or private harassment.
• Publishing others’ private information, such as a physical or electronic address, without their explicit permission.
• Other conduct which could reasonably be considered inappropriate in a professional setting.

Responsibilities of Enforcement

oose is responsible for enforcing our standards for acceptable behavior and will take appropriate and fair corrective action in response to any behavior that oose deems inappropriate, threatening, or offensive. oose has the right and responsibility to remove, edit, or reject comments and other contributions that are not aligned with this code of conduct and will communicate reasons for moderation decisions when appropriate.

Scope

This code of conduct applies to all areas of the learning platform and applies when an individual officially represents the platform in public spaces. Examples of representing our platform include using an official email address, posting via an official social media account, or acting as an appointed representative at an online or offline event.

Enforcement

Instances of abusive, harassing, or otherwise unacceptable behavior may be reported to oose at info@oose.com. All complaints will be reviewed and investigated promptly and fairly. oose is obligated to respect the privacy and security of the individual reporting any incident.

Enforcement Guidelines

oose will follow these community impact guidelines to determine the consequences for any action deemed to violate this code of conduct:

Correction

• Cause: Use of inappropriate language or other behavior deemed unprofessional or unwelcome in the community.
• Consequence: A private, written warning from oose providing clarity about the nature of the violation and an explanation of why the behavior was inappropriate. A public apology may be requested.

Warning

• Cause: A violation through a single incident or series of actions.
• Consequence: A warning with consequences for continued behavior. No interaction with the people involved, including unsolicited interaction with those enforcing the code of conduct, for a specified period. This includes avoiding interactions in community spaces and external channels like social media. Violating these terms may lead to a temporary or permanent ban.

Temporary Ban

• Cause: A serious violation of community standards, including sustained inappropriate behavior.
• Consequence: A temporary ban from any sort of interaction or public communication with the community for a specified period. No public or private interaction with the people involved, including unsolicited interaction with those enforcing the code of conduct, is allowed during this period. Violating these terms may lead to a permanent ban.

Permanent Ban

• Cause: Demonstrating a pattern of violation of community standards, including sustained inappropriate behavior, harassment of an individual, or aggression toward or disparagement of groups of individuals.
• Consequence: Permanent deactivation of the user account.

Reference

This code of conduct is based on the Contributor Covenant, version 2.0, available at https://www.contributor-covenant.org/de/version/2/0/code-of-conduct.